Insurance and Billing
As a courtesy to our patients, Cool Springs Surgery Center will attempt to verify your insurance benefits prior to your date of surgery and our Business Office will estimate both the total cost of your scheduled procedure and any payments that might be due the day of surgery. We will attempt to call you with your expected financial responsibility. If you have not heard from us by the day before your surgery, please contact us at 615-468-2669. The Center accepts MasterCard, Visa, Discover, American Express and Care Credit for payments.
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.
- Your surgeon's office - his/her fee for performing your surgery.
- Your pathologists - services for tissue specimens removed during surgery requiring further examination.
- Your anesthesiologist - his/her fee for providing anesthesia services during your surgery.
- Cool Springs Surgery Center charges for the facilities, services and supplies used during your surgery.
Full payment is due within 60 days from your date of service. YOU are responsible for guaranteeing payment on your account and being aware of your individual policy restrictions and benefits.
Your insurance company, including Worker's Compensation, auto (no fault) and personal injury, is legally responsible to you. Our relationship is with you, our patient, not your insurance company. Consequently, all charges incurred are your responsibility. The obligation to assure payment in a timely manner lies with you regardless of what your insurance company chooses to do. You should normally receive a response from your insurance company within 45 days of your date of service. If you experience a delay, it is expected that you contact your insurance company to check the status of your claim and to expedite payment. Please contact us if you encounter a problem with your insurance company and need our assistance.
Cool Springs Surgery Center's policy is to turn over to an attorney or collection agency all accounts which are delinquent. You will be responsible for any collection fees that are incurred.
Billing / Collections
Cool Springs Surgery Center will bill as follows:
We accept assignment of benefits.
Your estimated financial responsibility is due on your date of service. We will submit your bill directly to your private insurance company. A bill will be sent to your secondary insurance upon receipt of payment or denial from your primary insurance. If you have no secondary insurance, a bill will be sent to you for any balance after receipt of payment or denial from your insurance company. We must make a copy of each insurance card at the time of registration.
You will be contacted prior to your surgery with an estimated procedure cost for your surgery. We offer a discount off of our normal billed charge for self pay patients. Due to the discounted rate, payment in full is expected on the date of surgery.
Self Pay - Cosmetic / Elective Surgery
Payment in full must be received prior to surgery.
If you have specific concerns related to your Cool Springs Surgery Center financial obligations, please ask to speak with a member of our Business Office.